SHIPPING & RETURNS
Shipping Policy
At Genshin Store, we want to make sure that our customers receive their orders in a timely and cost-effective manner. We offer worldwide shipping at affordable rates, and we use reliable carriers to ensure that your order arrives safely. Our packaging is also designed to protect your items during transit. If you have any questions about our shipping methods or costs, please don't hesitate to contact us.
Return & Exchange Policy
We want our customers to be completely satisfied with their purchases from Genshin Store. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. You can return or exchange your item within 30 days of purchase, provided that it is in its original condition and packaging. We will issue a full refund or exchange the item for a different product. If you have any questions about our return and exchange policy, please contact us and we'll be happy to assist you.